Shipping policy
Shipping Policy
At VOLTIX, we are committed to providing a fast, reliable, and secure delivery experience for all customers across the UK and Europe.
Delivery Timeframes
Orders are typically processed within 1 business day after payment confirmation.
Estimated delivery times:
- United Kingdom: 2–5 business days
- Europe: 3–8 business days
- International: 5–12 business days
Delivery times are estimates only and may vary depending on:
- Destination country
- Customs clearance
- Public holidays
- Courier delays
- Seasonal demand
- External circumstances beyond our control
Shipping Coverage
We currently ship to:
- United Kingdom
- European countries
- Selected international destinations
Shipping availability may vary depending on local regulations and courier restrictions.
Shipping Costs
We offer free standard shipping on eligible orders unless otherwise stated at checkout.
Any applicable shipping fees, taxes, or customs charges will always be displayed before completing your purchase.
Order Processing
Orders are processed Monday to Friday, excluding public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.
Please allow additional processing time during peak sales periods or promotional campaigns.
Customs, Duties & Taxes
For international shipments outside the UK, local customs duties, import taxes, or handling fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer unless otherwise stated.
VOLTIX is not responsible for delays caused by customs procedures.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping details are correct before placing an order.
VOLTIX is not responsible for:
- Delivery delays caused by incorrect addresses
- Lost parcels due to incorrect information
- Additional costs resulting from failed delivery attempts
If a parcel is returned due to incorrect details, additional shipping fees may apply for reshipment.
Failed Deliveries
If delivery cannot be completed:
- The courier may attempt redelivery
- The parcel may be held at a collection point
- The order may be returned to sender after failed attempts
If an order is returned due to failed delivery, applicable shipping or handling costs may be deducted from any refund where permitted by law.
Lost or Delayed Parcels
If your parcel is significantly delayed or appears lost, please contact us.
We will work with the courier to investigate the issue.
Investigation timeframes may vary depending on the shipping provider.
Damaged Deliveries
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Include photos of the packaging and product
- Keep all original packaging if possible
We will review the case and provide a suitable resolution in line with consumer protection laws.
Contact
For any shipping-related enquiries: