Privacy policy
Privacy Policy
At VOLTIX, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK GDPR, EU General Data Protection Regulation (GDPR), and applicable data protection laws.
By using our website, you agree to the practices described in this policy.
1. Data Controller
The data controller responsible for your personal information is:
VOLTIX
📧 support@voltix.com (adjust if needed)
2. Information We Collect
We may collect and process the following personal information:
- Full name
- Billing and shipping address
- Phone number
- Email address
- Payment and transaction details
- Order history
- Device, browser, and website usage data
- Customer support communications
We only collect data necessary to provide our services and fulfil legal obligations.
3. How We Use Your Information
Your personal data may be used to:
- Process and fulfil orders
- Arrange shipping and delivery
- Provide customer support
- Send order confirmations and service updates
- Improve website performance and user experience
- Prevent fraud and unauthorised activity
- Comply with legal obligations
- Send marketing communications (where consent is given)
4. Legal Basis for Processing
We process personal data under the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Consent (where required)
You may withdraw consent for marketing communications at any time.
5. Sharing of Data
We may share personal information with trusted third parties only where necessary, including:
- Shipping and courier companies
- Payment processors
- Fraud prevention and security services
- Hosting and IT service providers
- Marketing and analytics platforms
All third parties are required to handle your data securely and in compliance with applicable laws.
We never sell personal data.
6. International Transfers
Where personal data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.
7. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil contractual obligations
- Provide customer support
- Comply with legal, accounting, and tax requirements
- Resolve disputes and enforce agreements
When no longer required, data is securely deleted or anonymised.
8. Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a supervisory authority
To exercise your rights, contact:
Identity verification may be required for certain requests.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
However, no online system can be guaranteed 100% secure.
10. Cookies & Tracking Technologies
Our website uses cookies to:
- Improve website functionality
- Analyse traffic and performance
- Remember user preferences
- Support marketing and advertising
You can manage cookies through your browser settings.
11. Marketing Communications
Where permitted, we may send marketing emails about products, offers, and updates.
You may unsubscribe at any time using the link in our emails or by contacting us directly.
12. Children’s Privacy
Our website and products are not intended for individuals under 18. We do not knowingly collect data from minors.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
14. Contact
For questions about this Privacy Policy or your personal data: